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L2 Site Support (1pm shift) in Georgetown, KY at GTA

Date Posted: 10/21/2018

Job Snapshot

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  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Title: L2 Support Tech - 2nd Shift
Job ID: 661771 (18-00598)

Location: Georgetown, KY
Pay Rate: Open and Competitive
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Contract
Shift: 2nd Shift: 1pm – 9:30pm EST

Position Responsibility:
  • Installation of new computers using an imaging system
  • Helpdesk support for desktops, laptops, mobile devices (including smartphones & scanners) and printers including toner replacement
  • Helpdesk support for application and system installation and troubleshooting
  • Helpdesk ticket management and follow-up
  • Asset inventory management support including data entry and audit activities
  • Administration of loaner equipment such as laptops
  • Software and hardware license and contract tracking and renewal
  • Procurement of IT equipment from writing requisition to receiving assets and services
  • Providing IT training and orientation to some new-hired personnel
  • Conducting preventive maintenance activities and storage organization
  • Creating and updating documentation such as standardized processes
Position Requirements
  • Strong knowledge of Windows 7 and 10
  • Strong knowledge of Microsoft Office applications (2016 Outlook, Skype, Excel, Word, PowerPoint, Visio)
  • Strong knowledge of Smartphone/Tablet provisioning in an enterprise environment
  • Strong knowledge of computer hardware
  • Requires frequent interface with the user community
  • Excellent troubleshooting, problem solving and root cause analysis skills
  • Exceptional customer service
  • Self-starter and be able to follow defined corporate processes and policies
  • Strong team worker, with excellent organization and time management skills
  • Professional demeanor with excellent written/verbal communication skills
  • Must possess a high level of quality and attention to detail
  • Ability to work rotating shifts and overtime
  • Working knowledge/experience with MFD printing devices, laser and barcode printers, barcode and 2D scanners
  • Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools
  • Working knowledge/experience of A/V equipment used in presentation rooms
  • Working knowledge of networking protocols and services (DHCP, DNS)
  • Ability to lift 25 lbs., ability to climb ladders and staircases to access IT equipment is a plus
  • Must be able to support end-user equipment and infrastructure distributed on the production floor
Preferred/ Nice-to-haves:
  • Technical Certifications (A+, Network +)
  • 2 Year Associates Degree in IT Field
  1. Are you willing and able to work 2nd or 3rd shift (we have 1 opening for each shift), this job is scheduled for and can you be on call and work some weekends as needed?
  2. Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
  3. Do you currently have any family members working at Toyota?
  4. What is the day and month in which you were born (We do not need the year)?
  5. Please provide the last 5 digits of your Social Security Number (Toyota requires information to create your profile)
  6. What is your acceptable hourly rate for this position?
  7. What is the highest level of education you have completed?
  8. Are you currently working? If not, when was your last day of employment?
  9. When would you be available to interview? When are you able to start this position, if selected?
  10. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  11. Are you able to work in the U.S. without need for a Visa, other than a TN Visa for Canadian citizens?