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L2 Support Tech (18-00120) in Georgetown, KY at GTA

Date Posted: 3/20/2018

Job Snapshot

Job Description

Title: L2 Support Tech (18-00120)
Location: Georgetown, KY
Pay Rate: Open and Competitive
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Contract

Position Responsibility:
  • Experienced Technician responsible for client-side PC Support including the troubleshooting & break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings.
  • Responsible for on-going operational support of Windows 7 and Windows 10 as well as special assignments/projects as business dictates.
Position Requirements
  • In-depth knowledge of Windows 7 and Windows 10 support & technical troubleshooting skills
  • Working knowledge/experience of PC imaging and remote-control support tools
  • Knowledge of Microsoft Office 2016 and Office 365 and other standard office environment software including Skype, Adobe Acrobat, Internet Explorer, etc.
  • Audio/Visual experience, as well as, Polycom video conference support and Skype for Business
  • Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
  • Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
  • Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
  • Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
  • Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
  • Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
  • Candidate must be reliable, on-time and able to complete tasks by target dates
  • Maintain a professional work ethic & demeanor
  • Experience using Service Now or equivalent incident/request/change/problem management system
  • Excellent organization & time management skills
  • Candidate must be self-motivated, driven to learn with a focus on continuous improvement
  • Ability to lift boxes containing computer equipment
  1. Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
  2. Do you currently have any family members working at Toyota?
  3. What is the day and month in which you were born (We do not need the year)?
  4. Please provide the last 5 digits of your Social Security Number (Toyota requires information to create your profile)
  5. What is your acceptable hourly rate for this position?
  6. What is the highest level of education you have completed?
  7. Are you currently working? If not, when was your last day of employment?
  8. When would you be available to interview? When are you able to start this position, if selected?
  9. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  10. Are you able to work in the U.S. without need for a Visa, other than a TN Visa for Canadian citizens?