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L2 Support Technician ? Floater 18-00471 in Saline, MI at GTA

Date Posted: 8/10/2018

Job Snapshot

Job Description

GTA is unable to hire candidates that require H1-B visas to work in the U.S.  If you require an H1-B, please don't apply.
 
Title:  L2 Support Technician – Floater – 18-00471
Req # 639091
Location: Saline, MI
Pay rate:  open and competitive
Additional Benefits: Healthcare, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: contract – Part-time
This will be a PART TIME position. On short notice (same day), the person needs to be able to fill in for any L2 when they are out of the office.
 
Summary:
Seeking L2 Support Technician who responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings. 
  
 
Position Responsibilities:
  • Responsible for client-side PC Support including the troubleshooting& break/fix of PC hardware, software, network connectivity, account management, printing/plotting, coordination & support of video conferences and special events/meetings.
  • Will be responsible for on-going operational support of Windows 7 as well as special assignments/projects as business dictates.
  • Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users
  
Requirements:
  • In-depth knowledge of Windows 7 support & technical troubleshooting skills
  • Working knowledge/experience of PC imaging and remote control support tools
  • Knowledge of all Microsoft Office 2010 / 2016 applications and other standard office environment software including Lync, Adobe Acrobat, IE8/IE9, etc.
  • •Audio/Visual experience, as well as, Polycom video conference support and use of audio and web-sharing technology
  • •Working knowledge of Active Directory, TCP/IP, DNS, DHCP, SCCM
  • •Ability to perform basic Move/Add/Change work for Cisco VoIP telephones
  • •Excellent written and verbal business communication skills with ability to concisely communicate issues to management, users and peers with diverse backgrounds and cultures
  • •Large team experience with proven ability to follow direction and contribute ideas to achieve team goals and improve processes
  • •Ability to follow & enforce established processes and security guidelines and effectively communicate them to users
  • •Candidate must be reliable, on-time and able to complete tasks by target dates
  • •Maintain a professional work ethic & demeanor
  • •Experience using Remedy or equivalent incident/request/change/problem management system
  • •Excellent organization & time management skills
  • •Candidate must be self-motivated, driven to learn with a focus on continuous improvement
  • •Ability to lift boxes containing computer equipment

 GTA questionnairePlease acknowledge that you understand that your answers to the following questionnaire will be part of your submittal to our client, and that you will answer each question as thoroughly and professionally as possible.
 
1.         Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
2.         Do you currently have any family members working at Toyota?
3.         What is the day and month in which you were born (We do not need the year)?
4.         Please provide the last 5 digits of your Social Security Number (Toyota requires information to create your profile)
5.         What is your acceptable hourly rate for this position?
6.         What is the highest level of education you have completed?
7.         Are you currently working? If not, when was your last day of employment?
8.         When would you be available to interview? When are you able to start this position, if selected?
9.         If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
10.     Do you require a visa sponsorship? If you currently have sponsorship, other than a TN visa, please state the type of sponsorship and when it will expire. Please give month and year. If you are able to receive extensions to the sponsorship, please note how many additional years.