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L3 Deskside Support Tech in Jackson, TN at GTA

Date Posted: 3/4/2019

Job Snapshot

Job Description

Title: L3 Deskside Support Tech
Job ID: 19-00012 (695199)
Location: Jackson, TN
Pay Rate: $30-$38/hr
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Contract
Shift: 1st Shift

  • The level 3 Technical Support technician is responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment. Requires experience with working directly with customers and development of project.
  • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMS, Windows.
  • Candidate will be required to setup and configure desktop and laptop equipment (Dell and Toshiba) with Windows 2000, install and configure Windows 2000 Servers (Compaq). Strong troubleshooting capabilities are required. Strong knowledge in installation and configuration of LAN/MAN Cabling (copper, fiber), telecommunications (PBX, VoiceMail) and Video Conferencing.
  • Candidate will be required to run cables and fiber, install and configure switches (Cisco), install and setup multi-point videoconference equipment. Responsibility includes break/fix for plant floor equipment.
  • Ability to do desktop support.
  • Cisco router and switches troubleshooting and configuration.
  • Experience with Server side troubleshooting. Must be comfortable in a Server room.
  • Experience with VMware and virtual servers.
  • Imaging experience with SCCM preferred.
  • Candidate should be able to work under pressure. Repair and/or replacement of critical plant floor equipment require a 15-minute turn around time. Strong Project Management skills a plus.
  • Requires the ability to create and manage project activity. Ability to take direction as well as being a 'self-starter?.
  • Candidate will work directly with Plant Floor and Administrative Staff to identify issues and develop/implement countermeasures. Lotus Notes knowledge a plus.
  • MCSE and other certifications a plus. Provide 24 hour on-call coverage.
Prescreen Questions:
  1. Are you able to work in the U.S. without need for a Visa, other than a TN Visa for Canadian citizens?
  2. Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
  3. Do you currently have any family members/spouse working at Toyota?
  4. What is the day and month in which you were born (We do not need the year)?
  5. Please provide the last 5 digits of your SSN (Toyota requires this information in order to create your profile).
  6. What is the highest level of education you have completed? Which field of study is this degree in and from which university did you graduate?
  7. Are you currently working? If not, when was your last day of employment?
  8. What is your 'acceptable and 'ideal base compensation for this position? We would like to make sure we don't price you out of consideration, but you know what the numbers are that you need (Please Do Not put negotiable)
  9. When would you be available to interview and start this position, if selected?
  10. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  11. Please describe your previous experience as a L3 Deskside Support Tech as it relates to this position.
  12. Do you have any MS certifications, that would be a plus?

Please note that if you are a current GTA employee or are currently employed by one of our clients, we are unable to assist you. However, if you know someone who is seeking employment and is qualified for one of our open positions, you could benefit from our Bonus Referral Program.

Bonus Referral Program
If you refer someone we hire, we can offer up to $250 for contractors after they are on the job for 90 days and up to $500 for direct hires after they are on the job for 90 to 180 days, depending on the customer's payment terms.