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L3 Support Tech Deskside Support in Saline, MI at GTA

Date Posted: 10/10/2018

Job Snapshot

Job Description

Title: L3 Support Technician/Deskside Support
Job ID: 18-00636  (666540)

Location: Saline, MI
Base Compensation: Open and Highly competitive
Type of hire: Long term contract

This particular position will be dedicated only to Project-based work. Projects will vary in size, scope and duration. This L3 will be likely working with multiple groups at the same time within the TMNA-IS business unit here in Saline. There will be a need for this role in an ongoing capacity. It is imperative that the person hired for this role be willing and ready to adapt to a fast-paced, multi-tasking type of role. They will not be 'silo-ed ' into 1 particular area of IT. They may be working on a refresh project with site services and at the same time working on an upgrade project for VUDBS at the same time working with the security group on a task.

Position Requirements:
  • CCNA Preferred
  • Ability to troubleshoot Cisco Network Servers and Switches
  • Responsible for local coordination, installation and ongoing support of various computer systems.
  • Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM, Windows 7 & 10.
  • Candidate will be required to setup and configure desktop and laptop equipment (Client and Lenovo) with Windows 7 and 10. Strong troubleshooting capabilities are required.
  • Strong knowledge in installation and configuration of LAN/WAN Cabling (copper, fiber), telecommunications (PBX, Voice Mail) and Video Conferencing. Candidate will be required to install and configure switches (Cisco), install and setup multi-point videoconference equipment.
  • Strong Project Management skills a plus. Requires the ability to create and manage project activity. Ability to take direction as well as being a 'self-starter”.
  • Candidate should be able to work under pressure. Level 3 Support Technician has responsibility for computer room, servers, switches, network hub and cell cabinets, and Video Conference equipment all of which have production impact and require immediate response / resolution.
  • Candidate will work directly with Administrative Staff to identify issues and develop/implement countermeasures.
  • Strong proficiency in written/verbal communication skills.
  • Team player with ability to multi-task, follow direction, and learn quickly.
  • Provide 24 hour on-call coverage as needed.
  1. Please describe your experience as a Level 3 Technical Support technician, as it relates to this position.
  2. On a scale from 1-10 (10 being an expert) please rate your experience with:
    1. CCNA Preferred
    2. Cisco Network Servers and Switches
    3. LAN/WAN Cabling (copper, fiber)
    4. Video Conferencing
    5. Strong knowledge of TCP/IP, DNS, WINS, DHCP, SCCM
    6. Windows 7 & 10
  3. Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
  4. Do you currently have any family members/spouse working at Toyota?
  5. Please provide the last 5 digits of your Social Security Number (Toyota requires information to create your profile)
  6. What is the day and month in which you were born (We do not need the year)?
  7. What is your current hourly rate of pay per hour and what hourly rate would work for the long term form this position?
  8. Are you currently working? If not, when was your last day of employment?
  9. What is the highest level of education you have completed? Which field of study is this degree in and from which university did you graduate?
  10. When would you be available to interview and start this position, if selected?
  11. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  12. Are you able to work in the U.S. without need for a Visa, other than a TN Visa for Canadian citizens?