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Quality Compliance Analyst in Bowling Green, KY at GTA

Date Posted: 9/21/2018

Job Snapshot

Job Description

Title: Quality Compliance Analyst
Job ID: 18-00535

Location: Bowling Green, KY
Pay Rate: $20-$30/hr.  
Additional Benefits: Health, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Contract 
Shift: 6AM to 4PM 4 days per week
Travel: Yes, minimal
 
Managers Specifications:
  • This individual will be responsible for responding to Quality issues on the manufacturing floor, expediting containment and sorts, communicating with suppliers regarding defects, utilizing problem solving skills to assess supplier corrective actions. Evaluate engineering changes, supplier changes and their impact on production.
  • No call center experience is necessary
  • Prefers BS in Engineering but will take EE and recent graduates
  • Production support to the assembly line- will need to work with UAW team members, GM supervisors and engineers.
  • MUST HAVE strong problem solving skills, be able to work in the 'unknown' as they will be handing and supporting complex issues that arise. Along with strong communication skills.
 
Position Responsibility:
  • Manage/facilitate the Call Recording retrieval and tracking process
  • Manage/facilitate the Corrective Action process
  • Manage the Call Quality issues identification and Containment Process
  • Execute Root Cause Analysis for service variation related to policy and procedure, training materials and vendor compliance which lead to inconsistent service delivery
  • Define and develop the procedure for the reporting and communication of quality gap data to call center performance, process managers, and suppliers
  • Assist in the development and training of Quality Monitoring Service Team in key business areas
  • Assist in new call center launches
  • Assist in the development of level III Documentation as required
  • Support the QM Leader and NPD Analyst (cross trained)
  • Performance ISO 9002 audits
 
Position Requirements
  • High analytical abilities where problems are unusual difficult, conflicting and require multi-dimensional consequence analysis
  • Broad knowledge of call center business strategies and tactics
  • Understanding of industry standard quality methods and practices
  • 3-5 years of call center experience relating to specific job function as identified within key job elements
 
Required Education/Training:
  • Bachelor's degree
 
GTA QUESTIONS:
 
  1. Please share a few highlights why you are an ideal fit for this opening. (Brief example)
  2. Have you completed any college education? If so, what was the month and year? (Ex: 01/89)
  3. Are you currently working? If not, when was your last day of employment?
  4. Can you please list why you left your last few employers?
  5. What pay rate are you looking for? (If your required rate exceeds the listed pay rate you may by over qualify for this position, but please share what you would be comfortable with)    
  6. Have you worked at GM before? If so, were you contract or direct?
  7. When would you be available to interview and start this position, if selected?  
  8. Do you require a visa sponsorship? If you currently have sponsorship, other than a TN visa, please state the type of sponsorship and when it will expire. Please give month and year. If you are able to receive extensions to the sponsorship, please note how many additional years.
 
 
Please note that if you are a current GTA employee or have been placed by GTA at one of our clients, we will not be able to entertain moving you. However, we are hopeful that you may know someone else who is qualified and as such you would still be eligible for our generous referral bonus program detailed below.

REFERRAL BONUS PROGRAM:
If you are able to refer a person we do hire, we can offer up to $250 for contractors after they are on the job for 90 days and up to $500 for direct hires after they are on the job between 90 days to 180 days, depending on customer payment terms