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Site Support Technician in San Antonio, TX at GTA

Date Posted: 10/30/2018

Job Snapshot

Job Description

Title: Site Support Technician
Job ID: 676946 (18-00678)

Req# 646105
Location: San Antonio, TX
Pay rate:  Open and competitive
Additional Benefits: Healthcare, Dental, Vision, 401(k), company paid holidays and more!
Type of hire: Contract
Shift: SHIFT ROTATES MONTHLY

Summary:
  • Current need for a resource responsible for installation and troubleshooting desktop, laptop, printer, Server, LAN and WAN environment.
 Key Responsibilities:
  • Support workload typically 70% end-user HW/SW, 30% infrastructure
  • MANAGER IS LOOKING FOR CANDIDATES WITH MINIMUM OF CCNA CERT AND EXPERIENCE IN A MANUFACTURING ENVIRONMENT.
  • Strong troubleshooting capabilities are required.
  • Candidate will be required to setup, configure, troubleshooting of desktop and laptop (Lenovo, Client), mobile devices (smartphones-tablets) printers and plotters.
  • Responsible for on-going support of Windows operating systems and Windows applications (example:  Outlook, Excel, Word, Power point, MS Project)
  • Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.
  • Requires experience with working directly with customers and development and support of projects.
  • Responsible for local coordination, installation and ongoing support of various Manufacturing and Administrative computer systems.
  • Client-side support: PC HW/SW installation and troubleshooting, Printers, Bar code scanners, Video conference, mobile computing and communication devices.
  • Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.
  • Daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.
  • Ability to provide issue resolution off-hours as needed, both onsite & remotely
  • Provide detailed, clear daily and weekly status & timely problem reports.
  • Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests.
  • Manage and prioritize Incident and Request tickets.
  • Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.
  • Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit.
  • Experience using the remote-control features of Microsoft's SCCM a plus.
  • Candidate must have good communication skills.
  • Rotating shifts - Schedule based on work time schedule changes, may require working 45-50 hours/week. Ability to lift 50 lbs.
  • Ability to work flexible hours and overtime
  • Availability to provide 24x7 on-call coverage.
  • Ability to climb ladders and staircases to access IT equipment.
  • Must be able to support end-user equipment and infrastructure distributed in a 2.6M sq. ft. facility.
Requirements:
  • Previous experience supporting a large corporate, manufacturing environment is preferred.
  • Experience supporting and troubleshooting Business and Mission Critical applications is preferred.
  • Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.
  • In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory Policy and Security management, Linux/UNIX, MS Office suite, Outlook, ITEL Base Management Tool and other standard office environment applications is required.
  • Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software.
  • Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
  • Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices.
  • Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restore
  • Working knowledge/experience of PC imaging tools (SCCM), network diagnosis tools and remote control tools.
  • Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred.
  • Knowledge of Cisco Voice over IP hardware/software/server operation/configuration is preferred.
  • A+ and Lenovo/Client PC repair certifications are preferred.
  • SQL Server database administration (backups, security, monitoring, etc.) knowledge is a plus.
  • Strong Project Management skills a plus.
  • MCSE and other certifications a plus.
     
Must Haves
  • SHIFT ROTATION IS VERY IMPORTANT – THEY NEED TO BE ABLE TO COVER DIFFERENT SHIFTS – 1st, 2nd and 3rd.
  • MUST HAVE HANDS ON TROUBLESHOOTING DESKTOP SUPPORT SKILLS
  • MUST BE ABLE TO CONFIGURE AND DEPLOY NETWORK SWITCHES
  • MUST BE ABLE TO TROUBLESHOOT A SERVER
 
THIS IS A ROTATING SHIFT.  SHIFT ROTATES MONTHLY.
 
-- 5AM - 1:45PM; 1st shift
-- 1PM - 9:45PM; 2nd shift
-- 9PM - 545AM; 3rd shift
 
Other important skills:
  • Cisco Networking
  • Ethernet Networking
  • Microsoft Windows 7 / 10 Technical Skills
  • Technical Support - IT/Network
  • Technical Support Processes
  • Windows 2012 Server Administration
  • Windows 2012 Server Installation
  • Windows 2010 Technical Skills - site migrating to Win10 later this year.
     
Prescreen Questionnaire
Please acknowledge that you understand that your answers to the following questionnaire will be part of your submittal to our client, and that you will answer each question as thoroughly and professionally as possible. 
  1. Are you able and willing to work ROTATING SHIFT?  SHIFT ROTATES MONTHLY
  2. Are you able to:
    1. Configure and deploy network switches
    2. Troubleshoot a server
  3. Do you have experience with the following:
    1. Cisco and Ethernet Networking
    2. Microsoft Windows 7 / 10 Technical Skills
    3. Windows 2012 Server Administration and Installation
  4. Do you have prior Toyota work experience or ANY Toyota affiliation, in any capacity?
  5. Do you currently have any family members working at Toyota?
  6. What is the day and month in which you were born (We do not need the year)?
  7. Please provide the last 5 digits of your Social Security Number (Toyota requires information to create your profile)
  8. What is your acceptable hourly rate for this position?
  9. What is the highest level of education you have completed?
  10. Are you currently working? If not, when was your last day of employment?
  11. When would you be available to interview? When are you able to start this position, if selected?
  12. If you currently do not live near the job location and the commute is too far for you, are you willing and able to relocate at your own expense?
  13. Do you require a visa sponsorship? If you currently have sponsorship, other than a TN visa, please state the type of sponsorship and when it will expire. Please give month and year. If you are able to receive extensions to the sponsorship, please note how many additional years.